Frequently Asked Questions
Can I change the color?
Yes, we stock a variety of colors and wood grains in melamine. Click here to view your options. Contact firstname.lastname@example.org to request an actual color sample to be mailed to you. We can special order melamine in hundreds of colors, wood grains, or designs for very large orders.
Can I change the dimensions of a display?
Yes, we can modify the dimensions of any of our wood displays. Please note that custom wire or metal displays require a minimum order of 50 units.
Can I change the graphics and what are your graphic requirements?
Yes, graphics can be changed or customized. Surcharges for custom graphics may apply. Our graphic requirements can be viewed here.
How can I receive a pricelist and does the price include shipping?
You may request a pricelist from our sales department. Shipping cost is determined by quantity and destination and is, therefore, not included in the price. Our logistics department works with a variety of carriers to offer the lowest delivery cost possible and can provide a quote when given the order quantity and destination.
Do you offer quantity discounts?
Yes, price breaks come at quantities of 10, 100, and 250. Quantities above 250 are quoted upon request.
What are your payment methods and terms?
Standard terms are net 30 days. For new customers we typically request a 50% deposit and the remaining 50% upon shipment until credit is established. Our application for credit can be found here. We are currently evaluating payment by credit cards and hope to offer this convenient payment method in the near future.
What is your lead time?
The time from order placement to shipping is two to three weeks. Priority order status is evaluated on a case by case basis and is possibly subject to a surcharge.
Are displays shipped assembled or KD (knocked-down)?
The majority of our displays are shipped assembled. We do offer a number of displays that lend themselves to being shipped KD and include a photo assisted assembly instruction sheet. We strive for a 10-15 minute assembly time for KD displays.
Do you offer prototyping and is there a charge for prototypes?
Yes, we do offer prototypes and typically charge for the prototype but deduct that cost once the order is placed.
For any other questions, please contact email@example.com.